Express
  • Who We Are
    • Our Roots
    • Our Network
    • Our People
  • Our Brand
    • #WeAreOrange
  • Our Services
    • Road Service
    • Sea Service
    • Air Service
    • Warehousing
    • Food Transport
    • Car Transportation
    • Hazardous Cargo
    • Pharmaceutical
    • E-Commerce
    • Reverse Logistics
    • International Movers, Packing and Relocations
  • Express Ventures
    • ShipLowCost.com
    • Express Engineering
    • Express VRT
    • Express Trailers Italy
  • The Logic
  • Our Community
    • News
    • The Express Link
    • Road Safety Campaign
    • Road Sports
    • Support to Malta’s Heritage
    • Career Opportunities
    • Contact
  • Login
  • Facebook
  • Instagram
  • Mail

MATTHEW VELLA joined Express Trailers in 2004 and today he is responsible for the management of the company’s freightforwarding team. He was recently tasked with the creation of a new Order Department to increase the level of service to external customers & internal departments.

Tell us about yourself at Express Trailers. When did you start and what positions did you serve at ET?

After finishing 6th Form at St Edward’s College, I joined Express Trailers in 2004 as a sales clerk selling the group’s multiple products. After several years in this position, a group reorganisation presented me with the opportunity to lead the newly formed Air & Sea Department. I was promoted to this managerial position in 2013. In 2019, I was then tasked with the management and transfer of all sales related data to our state-of-the-art ERP. This role also included the training of the sales team in their day-to-day tasks, implementing the operational system for the Air and Sea team and the review of internal processes to maximise efficiency to finally achieve a paperless system.

What is your designation today and what are your responsibilities?

Today I manage the freight forwarding team in the day-to-day operation within Express Group, comprising of our weekly ocean groupage lanes, regular full load containers and airfreight shipments. My aim was to maximise contribution whilst providing the highest possible level of service to our customers. I also continued to cultivate and promote our relations with the agents of all major shipping lines & airlines and our foreign partners. In parallel I also continued to work within the commercial function of the group and as a lead on all sales & freight forwarding matters related to the newly implemented ERP.

Tell us about this new Order Department. Why was it created?

The need to create an order department came about after implementing our state-of-the-art ERP, when we realised the need to adapt to our new IT system, thereby increasing our service level to our external customers & internal departments. This new department brings together tasks that were traditionally in three different departments: new order creation (new bookings), invoicing of these orders and the management of all selling contracts between our company and our customers.

Our scope is three-fold; to speak to our customers and obtain all the needed information for a perfect new order to be created with our system, to transmit this information to all internal departments & foreign partners in an accurate and efficient way through the same IT system so that they can plan ahead increasing operational efficiencies and finally, to invoice our customers in a correct way according to our agreement making our transactions as seamless as possible.

What were the main stages in setting up this new department?

Once we got the go ahead, we started selecting the appropriate team members from different departments within our group and who could bring with them experience from various fields which would contribute to this new department. Once the team members were selected, we started a rigorous training process with the assistance of the BI Department. The aim was for team members to become experts in the processes of this new department, to know what needs to be done and to enjoy full flexibility to do each other’s jobs. In the meantime, meetings were also held with other departments to understand better how our new department would fit into their processes as efficiently as possible. A new e-mail, phone number & booking confirmation form have been created which will be launched shortly.

How many people work in this department?

The team consists of 7 members, including myself. All of them already worked at Express Trailers in different departments such as international operations, finance and freight forwarding. We wanted team members who already knew how we operate and who with their input, could contribute their respective experiences of different processes to this new department. Having worked on this project with my colleagues makes me very proud and I am looking forward to seeing the fruits of this project translate into a better service for our customers.

Archive

  • January 2023
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • March 2021
  • February 2021
  • January 2021
  • November 2020
  • August 2020
  • June 2020
  • January 2020
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • May 2019
  • July 2018

Categories

  • Career Opportunities
  • News
  • Vacancies

Facebook

Privacy Policy

T&C | Malta

T&C | Italia

Careers

Contact us

© Copyright 2020 - Express Trailers
  • Facebook
  • Instagram
  • Mail
ĠORĠ VELLA: EARLY DELIVERIES WITH BARE HANDS OUR MAIN CONCERN HAS NOW BECOME EVERYONE’S GENERAL WELLBEING
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview






EXPRESS TRAILERS Sr.l.u., as controller of the personal data pursuant art. 13 and 14 of the UE Regulation UE 679/2016 – General Data Protection Regulation (“GDPR”), in compliance with the obligations dictated by the legislator for the protection of privacy, with the present wish to inform you of the use of your personal data and of your rights, communicating the following:

  1. CONTROLLER:


The controller is EXPRESS TRAILERS S.r.l.u., Fiscal Registration 00472780105, with registered office in Via XX Settembre, 5/7 sc. sx – 16121 GENOVA and Operations Office in Via Milano 40C/7 sc. B – 16126 GENOVA

  1. PERSONAL DATA OBJECT OF THE PROCESSING


Non-specific personal data (identification, accounting, financial, etc.).

  1. PURPOSE, LEGAL BASIS AND OBLIGATORY OR OPTIONAL NATURE OF TREATMENT


The source of the data referred to in point b is: Data provided by the interested party.

Main Purpose: CONTRACTUAL OBLIGATIONS

Legal basis: the processing is necessary for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same.

Possible consequences of failure to provide personal details: NON-EXECUTION OF THE CONTRACT

  1. RECIPIENTS


Exclusively for the aforementioned purposes, the data will be made known, in addition to the internal personnel units responsible for this, also to external collaborators in charge of their processing, whose list is available at the owner’s headquarters, by way of example only: consultants of the job, tax experts, transporters, agents etc …

  1. TRANSFERS OF DATA


Any transfers of Personal Data to Recipients outside the European Union will be performed only to execute the contract.

  1. STORAGE OF THE PERSONAL DATA


All personal data provided will be treated in accordance with the principles of lawfulness, correctness, relevance and proportionality, only with the methods, including computerized and online, strictly necessary to pursue the purposes described above. In any case, personal data will be stored for a period of time not exceeding that strictly necessary to achieve the indicated purposes. The personal data for which conservation is not necessary or for which storage is not required by current legislation, in relation to the stated purposes, will be deleted or transformed into an anonymous form. It should be noted that the information systems used to manage the information collected are configured, originally, in order to minimize the use of the data.

  1. YOUR RIGHTS


Please note that the interested party has the right to access the data concerning him / her at any time by directing your request directly to the Data Controller, using the contact details below:

EXPRESS TRAILERS S.r.l.u., with registered office in Via XX Settembre, 5/7 sc. sx – 16121 GENOVA end Operations Office in Via Milano 40C/7 sc. B – 16126 GENOVA – Tel. +39 010 2758006 – EMail info@expressgroup.it

In the same way, you can exercise the following rights with respect to the processing in question:

  • Right to transparency (Articles 5 and 12)


About how and why data is processed

  • Right to information (articles 12, 13, 14)



  • Right of access to data (art. 15)


To know what data is used, how and why

  • Right of rectification and integration (art. 16)



  • Right to oblivion and data deletion (Article 17)


If possible for the Owner, unless the terms of the conservation law are met

  • Limitation of treatment (art. 18)


The interested party requests a suspension of data processing for his own checks, or requests that only certain data be used

  • Right to data portability (Article 20)


For transfer to another Owner

  • Right to object to processing (Article 21)


If the treatment takes place with the purpose of profiling, marketing, historical, scientific and statistical treatments




Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
Scroll to top