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At Express Trailers, the cost of quality does not only deal with the service delivered but transcends it to address the more holistic concept of the brand promise. “Our #WeAreOrange tagline is more than just a tagline. It is a seal of what we stand for. Our people define the quality that we offer,” says Franco Azzopardi, Chairman and CEO of Express Trailers.

In accounting terms, the cost of quality is defined as ‘a methodology that allows an organization to determine the extent to which its resources are used for activities that prevent poor quality, that appraise the quality of the organization’s products or services, and that result from internal and external failures.’

“For us quality is enshrined in the legacy, an inherited tradition, a corporate culture made of family values where people are the highest priority. Quality is reliability and timeliness. It is the passion of a tradesman and a craftsman. This is where quality starts for us in our value promise to our customers, our people and all stakeholders we affect in any way,” says Franco Azzopardi.

“When we speak of quality, we go beyond the perceived value of the service we offer and we concentrate on the creation and delivery of our service within a set of values that meet the long term expectations of those who decide to make our company their transport and logistics partners and experts,” he added.

“We work very hard to sustain and improve the perceived value of the company by investing in our three main business enablers namely, our equipment, our space and our people. Our bright orange coloured fleet was always at the forefront of any long-term investment and whenever the company looked at growth, this was always in terms of fleet resources because an upgraded and diversified well-kept fleet enables better and more efficient logistics operations that satisfy clients’ increasing demands. We guarantee a quality service based on constant investment in new transportation vehicles and in the best drivers that help us operate in the safest and most reliable manner.”

The company’s value is also reflected in the people it attracts and retains. We have worked hard with our strong management team made up of both family and non-family members and we focus a lot on our people, and invest a lot to offer them continuous training and education to turn them into true logistics specialists and better people overall. The launch of our Express Training Academy last year and our recent huge investment in our new and modern multi-media The Link training centre reflect the importance the company gives to its people, which ultimately return more value and quality to our customers and our shareholders.”

Franco highlights the fact that over the past months, Express Trailers has been actively trying to educate and inform various stakeholders who somehow come in touch with the world of transport and logistics to help them realise what a sophisticated and specialized industry this has become.

“Express Trailers has been undergoing many internal changes in terms of operation and technology systems throughout its different business activities. The prevention costs we speak of are in terms of the substantial investment we have been undertaking not only to bring a change in our collective thinking process but also to strengthening the way people look at our company. It has been an exercise in defining the cost of Express Trailers’ quality proposition,” said Franco Azzopardi.

“Investment needs to be incessant in all three areas of resourcing because ultimately, this is what guarantees the quality service that our customers demand from Express Trailers – the same quality that helps us guarantee our Excellence, Experience and Expertise proposition,” he says.

Mr Azzopardi refers to Express Trailers’ large fleet of trucks and trailers on the road as probably the biggest challenge the company faces daily.

“We are constantly striving to find a balance between our operations while ensuring that our presence on the road causes the least danger or inconvenience possible. Alongside this, managing all the risks involved in the handling and delivery of any goods, whatever the circumstances, is another challenge that we face daily.”

“In the end, quality is relative, and this is what determines the price. We are not after offering a luxury experience but an experience that empowers our customers, their businesses and their lives. The cost that our customers pay for our services reflects an intricate set of processes and operations through which we can guarantee a service at the lowest risk possible.”

“The key challenge will always remain that of ensuring that our operations remain relevant and competitive in a dynamic sector that is becoming more elaborate and time-sensitive. Striking the right balance between a quality service at a price that reflects it, is a win-win situation for all.”

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Privacy & Cookies Policy

Privacy Overview






EXPRESS TRAILERS Sr.l.u., as controller of the personal data pursuant art. 13 and 14 of the UE Regulation UE 679/2016 – General Data Protection Regulation (“GDPR”), in compliance with the obligations dictated by the legislator for the protection of privacy, with the present wish to inform you of the use of your personal data and of your rights, communicating the following:

  1. CONTROLLER:


The controller is EXPRESS TRAILERS S.r.l.u., Fiscal Registration 00472780105, with registered office in Via XX Settembre, 5/7 sc. sx – 16121 GENOVA and Operations Office in Via Milano 40C/7 sc. B – 16126 GENOVA

  1. PERSONAL DATA OBJECT OF THE PROCESSING


Non-specific personal data (identification, accounting, financial, etc.).

  1. PURPOSE, LEGAL BASIS AND OBLIGATORY OR OPTIONAL NATURE OF TREATMENT


The source of the data referred to in point b is: Data provided by the interested party.

Main Purpose: CONTRACTUAL OBLIGATIONS

Legal basis: the processing is necessary for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same.

Possible consequences of failure to provide personal details: NON-EXECUTION OF THE CONTRACT

  1. RECIPIENTS


Exclusively for the aforementioned purposes, the data will be made known, in addition to the internal personnel units responsible for this, also to external collaborators in charge of their processing, whose list is available at the owner’s headquarters, by way of example only: consultants of the job, tax experts, transporters, agents etc …

  1. TRANSFERS OF DATA


Any transfers of Personal Data to Recipients outside the European Union will be performed only to execute the contract.

  1. STORAGE OF THE PERSONAL DATA


All personal data provided will be treated in accordance with the principles of lawfulness, correctness, relevance and proportionality, only with the methods, including computerized and online, strictly necessary to pursue the purposes described above. In any case, personal data will be stored for a period of time not exceeding that strictly necessary to achieve the indicated purposes. The personal data for which conservation is not necessary or for which storage is not required by current legislation, in relation to the stated purposes, will be deleted or transformed into an anonymous form. It should be noted that the information systems used to manage the information collected are configured, originally, in order to minimize the use of the data.

  1. YOUR RIGHTS


Please note that the interested party has the right to access the data concerning him / her at any time by directing your request directly to the Data Controller, using the contact details below:

EXPRESS TRAILERS S.r.l.u., with registered office in Via XX Settembre, 5/7 sc. sx – 16121 GENOVA end Operations Office in Via Milano 40C/7 sc. B – 16126 GENOVA – Tel. +39 010 2758006 – EMail info@expressgroup.it

In the same way, you can exercise the following rights with respect to the processing in question:

  • Right to transparency (Articles 5 and 12)


About how and why data is processed

  • Right to information (articles 12, 13, 14)



  • Right of access to data (art. 15)


To know what data is used, how and why

  • Right of rectification and integration (art. 16)



  • Right to oblivion and data deletion (Article 17)


If possible for the Owner, unless the terms of the conservation law are met

  • Limitation of treatment (art. 18)


The interested party requests a suspension of data processing for his own checks, or requests that only certain data be used

  • Right to data portability (Article 20)


For transfer to another Owner

  • Right to object to processing (Article 21)


If the treatment takes place with the purpose of profiling, marketing, historical, scientific and statistical treatments




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